Had an accident?

Restore your vehicle – and your peace of mind with authorised Mercedes-Benz Autobody repairers.

What to do in the case of an accident:

- Stay calm!

- Do not admit liability, even if asked to do so.

- If towing assistance is required call our 24 hour hotline 0418 22 1234

- If vehicle is to be left unattended, remove all valuables and lock your vehicle.

Obtain details, note accident details while still fresh in your mind and if possible take images

Mercedes-Benz Road Care Services can also assist in the case of an accident.

Mercedes-Benz Road Care is a dedicated Roadside Assistance program which provides 24 hour roadside assistance. Mercedes-Benz Road Care can provide emergency accommodation, a replacement vehicle and towing, as well as legal and medical emergency assistance subject to the conditions contained in the Mercedes-Benz Roadside Assistance booklet.

The toll free number is 1800 807 700.

Be aware of your rights to choose an authorised Mercedes-Benz Autobody Repairer.

Mercedes-Benz Insurance policies give you the benefit of having your vehicle repaired at an Authorised Mercedes-Benz Repairer.

Other brand insurance policies may also allow you choice of repairer in the event of an accident. If this is the case, we recommend that you insist on having your vehicle repaired at an authorised Mercedes-Benz Autobody Repairer.

Book in for an appointment at your authorised Mercedes-Benz Autobody repairer.

With a full range of approved tools, equipment and repair methods, an authorised Mercedes-Benz Autobody repairer has what it takes to bring your vehicle back to its pre-accident condition.

Opt for Mercedes-Benz Genuine Parts.

Using only Mercedes-Benz Genuine Parts affords you peace of mind every kilometre you travel. Longevity, safety and warranty are just a few of many reasons to choose Genuine Parts.